Privacy Policy

We are committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

What we use your personal information for

We will use your personal information (including your name, contact details and record of ticket purchases) to fulfil your orders, provide customer service and for analysis. We may share your personal information with other organisations strictly for these purposes. We will not otherwise share your personal information with third party organisations except as described below.

Opting into and out of marketing communications

When you register for a user account on our website you can choose whether you would like to receive marketing communications from Southbank Centre by email or post by ticking the relevant checkbox. Once you have a user account, you can manage your preferences at any time in the My Account section of the website. We will not contact you for marketing purposes unless one of these boxes is ticked. We will include opt-out instructions in any marketing communications you receive from us.

Many of the events at Southbank Centre are presented in partnership with other companies such as with our Resident Orchestras and other artistic organisations and promoters. If you select either the Email or Post option under ‘I would like to hear about events, news and offers from the artists or companies presenting the events I’ve booked’, we will tell the relevant companies that you would like to hear from them, and we will let them know about your booking. This means that we will give them your name and contact details. We will not share sensitive information or your payment details.

We sell tickets on behalf of our Resident Orchestras, and we share a customer database with them. If you buy a ticket from southbankcentre.co.uk for a Resident Orchestra’s perfomance, your name, contact details and records of the tickets you have bought will be visible to that orchestra. The orchestra will use your data for for customer service and analysis. If you select either the Email or Post option under ‘I would like to hear about events, news and offers from the artists or companies presenting the events I’ve booked’, the Resident Orchestra may additionally contact you for marketing purposes.

If you would like us to stop sending your data to our partners, you can change your preferences in the My Account section of our website. If we have already given your data to another company, we can’t remove you from their mailing list. To opt in or out of marketing communications from another company, please get in touch with them directly. They should always provide instructions for opting out in any marketing communications you receive. If you need help, please contact us.

Other communications

If you have opted out of marketing communications, we may still get in touch with you. For example we may email you to give you important information about the events you’ve booked or to tell you about any changes.

You may be included in our market research even if you have opted out of marketing communications. You will be given the opportunity to opt out in any message you receive from us.

Sensitive information

Sometimes we ask you to provide sensitive information, for example when you book for certain events or participate in some activities, or when you apply for a job. As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete sensitive information when we no longer need it.

Cookies and web privacy

Our website uses cookies to enable online transactions (first party cookies) and to track website usage patterns (third party cookies). We may also track receipt, opening, click-through and unsubscribe rates for the emails we send.