Royal Festival Hall

Auditorium

All levels of the Auditorium can be reached using the JCB Glass lift or the other internal lifts. The door and seat number you need are printed on your ticket.

Wheelchair users and people with mobility impairments

There are spaces for wheelchair users and their companions in:
- Rear Stalls (rows AA and XX)
- Side Stalls (row W)
- Boxes (3 & 31)
- Choir (row B)

There are seats which are easy to access in the stalls (rows A, B, BB, XX, W, X) and the bottom and top tier of boxes, for people with limited mobility.

Guide, companion dogs

Should be taken into the Auditorium, there are seats in (rows A and AA) that have additional space. Please let us know if you require additional space when booking.

Hearing Facility

There is an infrared system in the auditorium.  You can use this by adjusting your hearing aid to the ‘T’ setting.  Headsets can be collected from the Ticket Office.

There is a portable sound enhancement system that can be used in other areas.

Large Print Programmes

There will be large print programmes available for some events.

Ballroom floor and level 2 performance area

Is accessible via a ramp or stairs from level 2.  There is an Infra red system hearing enhancement system for Ballroom and level 2 performance area.

Headsets can be collected from the cloakroom.

Education Centre and HotHouse

There is level access to all the rooms in the education centre.  There are accessible WC and changing rooms.  There is a portable hearing enhancement system available.

Entrances

There are power-assisted doors at each entrance of the hall.

Toilets

Accessible WC’s are located on all floors of the hall and there are cubicles for ambulant disabled cubicles within the general facilities.

Function and conferences rooms

The Level 6 roof terraces are accessible with WC’s nearby.  The Level 3 east pavilion has level access via a lift.  Guide, hearing and companion dogs are welcome.  A portable induction loop can be provided – please request in advance of your visit.

Car Parking

There is car parking available in the Hayward Gallery Car Park, on Belvedere Road and outside the Queen Elizabeth Hall Artists’ Entrance.

There is free parking for blue badge holders.  Please take your car parking ticket and event ticket to any of the ticket offices and exchange it for a free exit ticket.

It is not possible for us to reserve car parking spaces.

Lifts

Glass Lift
Can carry 4 wheelchairs (18 people) has wide automatic doors, tactile buttons and voice announcements. It goes to all levels of the hall

5no. platform lifts between half landings at L5, L1 and L3 backstage

Which Lift is best for my seat?

Door A Level 3
JCB Lift 7 Blue Side

Door B Level 4
JCB Lift Blue Side

Door C Level 5
JCB Lift 7 Blue Side

Door D Level 5
Lift 2 or 3 Green Side
Lift 4 or 5 Blue Side

Door E Level 6
JCB Lift 7 Blue Side

Door F Level 6
JCB Lift 7 Blue Side

Door G Level 3
Lift 1 Green Side

Door H Level 4
Lift 1 Green Side

Door J Level 5
Lift 2 or 3 Green Side
Lift 4 or 5 Blue Side

Door K Level 5
Lift 1 Green Side

Door L Level 5
Lift 1 Green Side

Door M Level 6
Lift 1 Green Side

Door N Level 6
Lift 1 Green Side

Cloakrooms

There is a cloakroom available on level 1. This is accessed via steps or platform lift from the Southbank Centre Square doors.