Members & membership FAQs

To help you understand all that your Membership offers and entails, we’ve set out the answers to some common questions we get from our Members.

 

how does Membership work?

What do Members receive?

As a Member you get:

  • Priority booking on all our events and festivals
  • Exclusive access to a Members Area for you and a guest
  • Invitations to special Members’ events
  • Discounts across the site
  • Dedicated weekly Members update
  • And we send you a card and a welcome pack to help you can access all these benefits
What's priority booking?

Priority booking offers the chance for Southbank Centre Members to purchase tickets before they go on general sale to the public and it is available on all events.

Where can I use my discounts?

As a Member, you get 20% off at our Southbank shops, both on-site and online. Members also receive 10% off at the Foyles at Southbank Centre.

20% off at Skylon on the entire food and drink bill when dining in the restaurant and grill, upon presentation of a Members' card. Available Monday to Sunday for up to six people, across à la carte and set menus for lunch and dinner.

20% off all food and drink at Topolski.

In addition to this, Members get discounts at our Southbank Centre Food Market. Members get a discount at the following stalls: Athenian, Bello Gnocco, Bread Tree, Choco Fruit, Creperie Nicolas, Curry Shack, Dough Bro, Elephant Juice, For The Good of The People, Galeta, Grays and Feathers, Hanks Po Boys, Honest Folk, Horn Ok Please, Il Gelato / Waffly Good, Indians Next Door, Jacob's Ladder, Poultry Pan, Ladle and Skillet, Pad & Sen, Shrimpy, Somerset Ploughman, Tea, Bread & Brownie, The Frenchie, The Hop Locker and The Polish Deli. Just show your Membership card when ordering.

There’s also a 10% discount to Members on all venue hire at Southbank Centre, as well as access to our Members Area special 2-for-1 offers.

How do I get my Member's login?

Please contact the Membership Team.

Tel: 020 7921 0916
Email: membership@southbankcentre.co.uk

Can I buy Membership as a gift?

You can purchase Gift Membership over the phone, on our website, at the ticket office and in one of our shops. You will collect a Gift Membership pack containing:

  • a blank Membership card
  • a welcome brochure
  • a letter

The recipient’s details will not be taken until they contact us personally to activate the Membership. The Gift Membership has a 20 week validity and will have to be redeemed within that time frame.

How long does a Membership last?

Your payment covers a period of one year from the date we process your application. We’ll take your Direct Debit payment every year but we’ll let you know before we do so.

What is Gift Aid?

Gift Aid is an initiative established to help charities like Southbank Centre to increase their income. Gift Aid allows us to claim back 25p from HMRC for every £1 that you donate to us at no extra cost to you. 

How can I renew my Membership?

Simply login to your online account and choose the payment method – remember you are still eligible for the Direct Debit discount if it is your first time using that payment method. Alternatively call us on 020 7921 0916. You can also renew your Membership in person at the Members Area.

Can you tell me more about the Direct Debit discount?

If you set up a Direct Debit with us you will save money on the first year of your Single or Dual Membership.

You can set up a Direct Debit online, over the phone, in person at one of our ticket desks, and at the Members Area.

Your payment covers a period of one year from the date we process your application.

We’ll take your Direct Debit payment every year but we’ll let you know before we do so.

The Direct Debit discount is only available in the first year you take out Membership using this payment method.

What's a Dual Membership?

Dual Membership means you can share all the benefits of Membership with another named person. You both get a Membership card, you can come together or independently, and bring a guest each to the Members Area. You both get free entry to Hayward Gallery.

Can I upgrade my Membership?

Of course! You can upgrade your current Membership at any point in the year simply by calling the Membership Team on 020 7921 0916.

The cost of the upgrade will be calculated on a pro rata basis.

I need to cancel, can I have a refund for part of the year?

We can’t offer refunds if you cancel part of the way through the year, but in exceptional circumstances we may be able to transfer your Membership to someone else.

 

members area and guest policy

Can I book a table in the Members Area?

Yes, simply contact us at least two days before the date you wish to reserve a table in the Members Area, letting us know when and how many people the booking is for. We can also email you the bar menu if you require it prior to your visit.

Please note that table reservations in the Members Area are only available for social gatherings. The Members Area is a social space and tables cannot be reserved for work or business activity. The maximum allowance is six people.

How many guests can I bring to the Members Area?
  • weekdays (10am – 6pm) all members are allowed to bring one guest each per day
  • weekdays (6pm – 11pm) and weekends (10am – 11pm) we may be able to accommodate more guests but only if space is available. 

If you want to check whether you can bring additional guests, please contact us in advance.

How long can my guests stay in the Members Area if I'm running late?

If you’re running late, your guests can use the Members Area for up to 15 minutes before you get there.

Am I ok to use electronic devices in there?

You are welcome to use your laptop, tablet, e-reader or other equivalent device in the designated area on the Green Side from 10am – 5pm.

We understand that some Members may want to use the Members Area in the daytime for study or work-related activities, but it is primarily a social area at all times. We politely ask you to follow our house rules and any requests from our team.

We cannot guarantee that the space is always available for non-socialising activity and do ask you to pack up all laptops, tablets and e-readers by 5pm. After this, our Members Area is dedicated to fun and relaxation, especially in the hours leading up to evening concerts.

Can I hold work-related meetings there?

The Members Area is a social space and we ask that all work-related activity is kept to an absolute minimum.

 

gift membership

How long does delivery take?

Gift memberships will be posted to your billing address. Please allow 3-5 working days in the UK, a bit longer if you're buying for overseas.

How do I activate my membership?

Come to your Members Area, Level 6, Royal Festival Hall, to get your Membership card personalised. If you want to access priority booking before you are able to visit give us a call on 020 7921 0916 and we will activate your Membership ready to use.

Do I need full details of the person receiving the membership?

No, the recipients details will not be taken until they contact us personally to activate their membership. The gift membership has a 20 week validity and will need to be redeemed in that time frame.

contact

You can contact the Membership team 10am – 6pm Monday to Friday by phone,
on 020 3879 9555, or by email via the link below.

make the most of your membership