Tickets & concessions
Tickets to our events and exhibitions can only be booked online.
A limited allocation of concession tickets with a 25% discount are available for the following:
- recipients of Universal or Pension Credit
- full-time students
- under 16s
Concession-priced tickets are sold on first-come-first-served basis, and once sold no further tickets are available by any method of booking. Concession prices may not be applicable on top price tickets for certain events. Please note discounts cannot be combined and you will be asked for suitable identification.
For some events, unlimited adult and child tickets are available based on the age of customer, and this will be stated clearly on the event page. Child tickets are valid for children under the age of 16.
There are also discounts for members of our Access Scheme.
Multi-buy discounts are available for selected events in our festivals and classical season. Your discount amount varies by event series and will be calculated as you add tickets to your shopping basket. The more events, the more you save.
To take advantage of our multi-buy offers look out for events displaying the yellow multi-buy label. You will be able to navigate back to the full list of events in each multi-buy by clicking the links below the titles on event pages or the multi-buy links in the 'what's on' listings.
Multi-buy discounts are currently available on the following:
- 19/20 and 20/21 Classical Seasons: Several multi-buy options are available. Please see event pages for details.
We accept all major credit cards and Southbank Centre Gift Vouchers. Please do not email credit card details to us.
If you have any questions or are not able to book online, please email us on [email protected] from Monday to Friday, 10am to 5pm.
Southbank Centre takes a strong view on secondary ticketing. We require the lead booker to attend (photo ID may be requested). Tickets can only be resold by Southbank Centre or one of its authorised agents.
We try to identify touted tickets and we contact third person resale sites and ask them to remove the tickets as resale is against our terms and conditions.
Tickets can be returned for a Credit Voucher valid for a year, or can be exchanged for another performance if they are received by the Ticket Office at least 48 hours before the performance.
This service is offered to the original purchaser of the tickets only and there is a transaction fee of £3 per ticket. Occasionally this service may not be available.
Our Ticketing team are busy cancelling events and will be working hard to deal with refunds to the many hundreds of events that we have had to cancel already. You will receive an email from them with further information as soon as possible but this may take longer than we'd like – maybe up to 28 days. We're sorry for this as we are dealing with thousands of bookings.
If there is a major change to your chosen performance, we will contact you by email, letter, text or telephone.
Babes in arms and children under seven cannot be admitted to classical concerts and some other events.
Any other age recommendations or restrictions can be found clearly stated in the Need to Know of an event page.
Access Scheme & buying tickets
We welcome all and believe that everyone has a right to enjoy the arts. That’s why we’ve developed our free Access Scheme which helps people who are Deaf and disabled make the most of Southbank Centre.