Relaxed Hours: When Forms Come Alive
Our Relaxed Hours offer a more relaxed environment with additional support for visiting our exhibition When Forms Come Alive.
These sessions support anyone who may not feel comfortable visiting during busier times, such as those with sensory differences or anxiety, or parents or carers.
We welcome everyone to our exhibitions throughout our opening hours, but we also recognise that some visitors may require a more relaxed approach to noise and movement in the space, or additional support to experience the exhibition fully.
We don't expect visitors to be quiet. It is a time and space for you to be yourself. Take up space with reduced exhibition capacity. A chill-out space and noise-cancelling headphones are available.
Come along for a guided tour of the exhibition, and spend some time in our Relaxed Hours studio spaces inside the gallery for you to play, create and reflect with artists and the Southbank Centre’s Arts & Wellbeing Team. We’re setting out to engage all of our senses and explore a variety of activities together.
Open to all and we encourage bookings from SEND schools and community groups.
Support Workers Information Session
We also offer an information session for group leaders looking to find out more about Relaxed Hours in preparation for bringing along a group.
The Creative Engagement team is on hand to share more about our Relaxed offers and how we can best support the needs and access requirements of your groups.
This event has limited places and is open to support workers, carers and activity coordinators in care settings, teachers and support workers working within SEND settings, parents, and those who may be coordinating larger groups to attend Relaxed Hours.
For more information and to book a free place, email us directly via [email protected] or call on 07989 083109.
Need to know
When there are sensory elements included in the show, such as bright lights and sound features, these are modified for this event.
Our Preparatory Story, which includes full details about the exhibition and navigating your way to the Hayward Gallery, is accessible in advance and is sent to all Relaxed Hours ticket holders ahead of visiting.
Our Social Story, which is shorter and uses Accessible Symbols, and includes further information about creative activities taking place as part of our Relaxed Hours event, is accessible in advance, and is sent to all Relaxed Hours ticket holders ahead of visiting.
For bursary places and travel support, email [email protected] or call us on 079 8908 3109.
If you have a particular requirement or any questions ahead of your visit, email [email protected] or call us on 020 3879 9555.
Advance booking is essential and you're asked to choose a time slot when you book. However, for this event your ticket allows you to arrive, leave and re-enter at any time between 10am and 3pm.
This event is part of our Arts & Wellbeing programme.
Find out more about Arts & Wellbeing
Dates & times
Concessions for full-time students and recipients of Universal or Pension Credit**
£15, only available Tue – Fri & after 5pm on Sat.
Not available during final week of exhibition (30 April – 6 May)
Under-30s & Lambeth residents
£8, only available Tue – Fri & after 5pm on Sat
Not available during final week of exhibition (30 April – 6 May)
Ages 12 – 16
* Excludes £3 booking fee.
** Limited availability. Read about concessions.
Tickets can only be sold through the Southbank Centre and our authorised agents, and can't be resold. You can return your tickets to the Southbank Centre for a credit voucher up to 48 hours before the event. Tickets resold on any third-party platforms will become invalid.
Get presale tickets
Members get the first chance to book our entire programme of events, including go-down-in-history gigs, concerts with world-class orchestras, and talks from cultural icons and political giants.
Tue – Fri, 10am – 6pm
Sat, 10am – 8pm
Sun, 10am – 6pm
The gallery will be open 10am – 6pm on Monday 6 May 2024
Our address is: Hayward Gallery, Belvedere Road, London SE1 8XX.
- The nearest tube and train stations within 5-7 minutes walk are Waterloo (Northern, Bakerloo, Jubilee and Waterloo & City lines) and Embankment (District & Circle lines).
- There are also lots of bus routes with stops 2-5 minutes from our venues. For more information on getting here by road, rail or river.
We recommend booking your tickets online in advance. Booking fees apply online (£3.50) and over the phone (£4). Booking fees for Hayward Gallery tickets are £3 online and £3.50 over the phone. There are no booking fees for in-person bookings, Southbank Centre Members and Supporters Circles.
If you are a Member or supporter, please book your ticket online (details of how to book these tickets are below).
Once you’ve booked, we’ll send you an e-ticket. There’s no need to print your e-ticket – just show your phone to our hosts on entry to the gallery.
Some free events, including our HENI Project Space exhibitions, don't require a pre-booked ticket – you can simply turn up on the day. These events are labelled FREE on our website with no way to book.
If you don't receive your e-ticket
Check your spam folder for an email from [email protected]. If you don’t receive your e-ticket within a few hours of booking, please get in touch.
If you are a Member or supporter, you can book your ticket online in advance by selecting the 'Members’ free ticket' option under the concessions tab. Any extra tickets will be priced at the standard rate unless another concession applies.
Dual Members must book their tickets separately.
Lambeth resident tickets for Wed – Fri and after 5pm on Saturdays are £8. Tickets must be booked in advance via our website by selecting the 'Lambeth residents' ticket type under the concessions tab. ID may be requested on arrival.
Under-30s tickets for Wed – Fri and after 5pm on Saturdays are £8. Tickets must be booked in advance via our website by selecting the 'Under 30' ticket type under the concessions tab. ID may be requested on arrival.
Under-12s tickets are free. Tickets must be booked in advance via our website by selecting the 'Under 12' ticket type under the concessions tab. ID may be requested on arrival.
Reciprocal tickets for the Hayward Gallery can be booked via email for any weekday and after 5pm on Saturdays, excluding the first week and final two weeks of the show. Currently pre-booking is essential. Please remember to bring valid ID with you when you visit.
Museums Association and ICOM
Members of the Museums Association and ICOM can get one free ticket. Tickets must be booked in advance by emailing us, giving the date and time you would like to visit the gallery. Please remember to bring valid ID with you when you visit.
For group bookings of ten or over, tickets are £15 each (group rate available Tuesday – Friday). Group bookings must be made in advance on 020 3879 9555 or via email.
We are happy to welcome primary, secondary and SEND schools during Hayward Gallery opening hours at the following rates:
Primary schools: Free, booking required.
Secondary schools in Lambeth and Southwark: Free, booking required.
All other secondary schools: £8 per pupil. Accompanying teachers go free.
Please note that 15 students is the maximum number that we can accommodate in one group per timed session.
Please email us with your preferred visit date and any other relevant school and pupil information at [email protected]
If you have any further questions or need anything else to support your visit, please contact the schools team.
When you arrive
Entrance to the exhibition is via the Hayward Gallery main entrance. We’re operating a one-way system.
Get here as close to your time slot as possible – you won’t be able to come into the Hayward Gallery to wait.
Toilets, including accessible toilets, are open for ticket holders in the Hayward Gallery Foyer.
Our cloakroom is £1 per item and is for coats, umbrellas and small bags. You won’t be able to bring any bags over 40 x 25 x 25cm into the exhibition, so please leave large bags at home.
Visitors with prams, buggies and wheelchairs are welcome.
After leaving the exhibition, the one-way system takes you through the Hayward Gallery Shop, which is now cash-free.
Please note that we're unable to accept cash payments across our site.
When you arrive
For step-free access to the Hayward Gallery from the Queen Elizabeth Hall Slip Road, please use the Hayward Gallery car park lift.
There may be short queues to enter the building and the exhibition. If you are not able to queue or need further assistance, our hosts are here to help you.
Inside the gallery
Accessible toilets are available, and there is some seating for visitors who need it during their visit.
We welcome wheelchair users and guide companion dogs. Wheelchairs and gallery stools are available for visitors by speaking to a host when you arrive (subject to availability).
Our Access Scheme
If you’re signed up to our Access Scheme, you’re eligible to bring a companion free of charge. Please book a standard ticket and email us to add your companion to your booking. If you are unable to book online, please get in touch.
Blue Badge holders and those with access requirements can be dropped off on the Queen Elizabeth Hall Slip Road off Belvedere Road (the road between the Royal Festival Hall and the Hayward Gallery).
There are four Blue Badge parking spaces available for visitors located on the Queen Elizabeth Hall Slip Road. Spaces are allocated on a first-come, first-served basis, and use of them is free. You are required to display your Blue Badge as you enter the site. Vehicles that do not display a Blue Badge are refused entry.
Blue Badge parking at National Theatre
Alternative parking for Blue Badge holders visiting the Southbank Centre can be found at the National Theatre car park (330 metres). If you are visiting the Hayward Gallery, just take your badge and car park ticket to the Ticket Desk in the gallery foyer for validation before you leave.
Please note: on Sunday when the National Theatre building is closed there is no step-free access from the car park.
Alternative parking is available nearby at the APCOA Cornwall Road Car Park (490 metres), subject to charges.
Blue Badge parking APCOA Cornwall Road
Alternative parking for Blue Badge holders visiting the Southbank Centre can also be found at the South Bank Car Park – APCOA Cornwall Road Car Park. Just take your badge and car park ticket to the parking attendant office at the entrance to the car park for validation before you leave.
A drop-off point at the Royal Festival Hall (30 metres) has been created for visitors who are unable to walk from alternative car parks.
The Hayward Gallery Cafe is the ideal spot for some pre-exhibition sustenance or a post-visit drink.
Drop in for a speciality coffee, artisan sandwiches, seasonal fresh salads and an array of homemade cakes and pastries from our in-house baker. Soak up the views with a crisp glass of wine, locally sourced craft ale or one of our signature cocktails.
And there are even more options around our site, including restaurants, cafes and our Southbank Centre Food Market.