Cookie policy

We receive and store certain details whenever you interact with us. We log your Internet Protocol (IP) address so we can receive and send information from and to you online.

Our website uses cookies to enable online transactions (first party cookies) and to track website usage patterns and inform our digital advertising (third party cookies). We may also track receipt, opening, click-through, purchase and unsubscribe information for the emails we send.

This site, like many others, uses small files called cookies to help customise your experience. 'Cookies' are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences. Cookies provide a "memory" for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only the Southbank Centre servers can access the cookies set by the southbankcentre.co.uk domains.

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. If you continue without changing these settings, we assume you consent to this - but if you do want to disable cookies on your browser you can read how to do so here.

What kinds of cookies we use

We use a number of different types cookies on the site:

Session Cookies

We use a session cookie to remember your log-in details and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will not work.

Find out more about session cookies

Cookies for Site Analytics and Performance

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.  

Find out more about Google’s position on privacy regarding analytics

Cookies list 

We use the following cookies on our website

s_sess

This cookie sets a unique session key in our content management system Drupal.The value corresponds to a record on Drupal that stores the customer's session data.

basketexpiry   

Stores a number that is read by Drupal to calculate how many minutes remain in the customer basket session.

salemos

This cookie is used to provide access to membership pages where the button would change from 'Book Now - Members Only' to 'Book Now' provided access to the ticketing infomation.

sbctracking

This indicates how far a user has progressed through the checkout process. This is useful when a customer decides to return back to the main site after reaching the Delivery Options page in the checkout process, and allows the site to return the customer to the 'last' checkout page they were on.

stat

This indicates whether the user is fully logged in, logged in automatically as anonymous user, or not logged in. This cookie is read by Javascript to display the appropriate Login/Logout/Register/MyDetails links.

bcart

This is the contents of a user's 'mini basket' and is read by Javascript to allow the basket content number and total value to appear in the page header, even on non-dynamic flattened pages. Without this cookie, we would not be able to display the mini basket data on the cached pages.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.