Customer feedback

Southbank Centre welcomes your feedback and is committed to managing customer complaints and compliments effectively and efficiently.

How do I give feedback, complain or compliment Southbank Centre?

If you would like to give feedback, make a complaint or compliment please contact the Customer Relations Team:

By email

We aim to respond to all queries within 10 working days. We also recognise that some feedback is more complicated and therefore a full response may take longer, however we aim to reply within 10 days no matter what.

The Head of Visitor Experience and Ticketing is responsible for the Customer Relations Team and will ensure that the most relevant department comments personally and provides an informed answer.