Access & facilities
We welcome everyone and want our site to be available to all.
We are working hard to remove barriers so that our facilities and events can be accessible to as many people as possible.
Our phone lines remain closed for the time being, but you can book access tickets and update your access profile on our website.
We continue to answer emails, so if you need assistance please get in touch on [email protected]
Our offices remain closed while we continue to follow government guidelines. However, if you have access requirements and are unable to book online, we are happy to take your call on 020 3879 9555. You can call us 10am – 2pm, Monday – Friday, from Monday 5 July. If you do not have access requirements but need to get in touch, please email us on [email protected]
The Hayward Gallery and the Royal Festival Hall are open, but our Ticket Office and Welcome Desk remain closed for now, as do the Queen Elizabeth Hall and Purcell Room.
If you're attending an event in the Royal Festival Hall, you will receive an email 48 hours before it starts with information on when to arrive and where best to enter the building, as well as our Covid safety measures. If you require step-free access or are unable to queue, please come to the Southbank Centre Square Doors, Level 1 (near Belvedere Road) and a Visitor Assistant will be ready to help you.
If you've booked tickets for the Hayward Gallery, you will receive an email 24 hours before your visit with details. Please note that exhibition tickets must be booked in advance.
Covid safety measures
We're operating one-way systems, but if you need a step-free route, please let a member of staff know. We are asking visitors who are able to use the stairs to leave the lifts free for others if possible.
Our accessible toilets are open as usual. If you require the Changing Places toilet, please let a Visitor Assistant know.
At times our site and events will be busy. If you need to access a quiet space away from a live event, particularly those on our Riverside Terrace, there will be one available. Please ask any of our Visitor Assistants to help you access the space.
General site and event information
Our site is busier when we have good weather, and less busy when it rains. Some of our events are loud, with maximum sound levels of 90 decibels. Due to Covid-19, all of our events currently have restricted capacities but these vary each day. If you would like more information about noise levels and capacity for any of our events over summer, please contact [email protected] and we can answer your questions.