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    The Royal Festival Hall, Hayward Gallery, Queen Elizabeth Hall and Purcell Room at the Southbank Centre are now open as usual. 

    Face coverings

    We welcome the use of face coverings in our buildings and during performances, and ask visitors to social distance from our staff where possible.

    Hand sanitiser

    Hand sanitiser is available in our foyer areas.

    Thank you for your continued support.

    Visitor info

    We welcome the use of face coverings in our buildings and during performances, and ask visitors to social distance from our staff where possible. 

    • Hand sanitiser is available in our foyer areas. 
    • We are undertaking an enhanced cleaning regime across our venues.
    • 100% fresh air flows throughout our venues, and we conduct regular CO2 readings.

    We’ll continue to review and manage any risks and respond to any changes in the guidance, keeping our staff trained and up to date as we go.

    Thank you for your continued support.

    Our address is: Southbank Centre, Belvedere Road, London SE1 8XX. 

    • The nearest tube and train stations within 5 – 7 minutes walk are Waterloo (Northern, Bakerloo, Jubilee and Waterloo & City lines) and Embankment (District & Circle lines). 
    • There are also lots of bus routes with stops 2 – 5 minutes from our venues.

     For more information on getting here by road, rail or river:

    Visit our Getting here page

    Pre-booking online is recommended. Check our website on the day for returns. 

    There’s no need to print your e-ticket – just show your phone to our Visitor Assistants on entry.

    Some free events don't require a pre-booked ticket. Found an event labelled FREE on our website with no way to book? Simply turn up on the day.

    If you don't receive your e-ticket

    Check your spam folder for an email from [email protected] If you don’t receive your e-ticket within a few hours of booking, please get in touch. 

    Email us

    Returns and exchanges

    In some circumstances, tickets can be returned for a credit voucher, valid for one year, or exchanged for another performance. This service is offered to the original purchaser of the tickets only and there is a transaction fee of £3 per ticket.

    For shows where the run finishes 14 days or more after the first performance, we will, strictly subject to availability, offer a same show exchange only. Credit vouchers or other exchanges are not available in these circumstances.

    All return requests must be made at least 48 hours before the start of the show time originally booked. Under no circumstances do we offer refunds for returned tickets.

    Please contact the Ticket Office for more information.

    Email us


    Toilets, including accessible toilets, are open on Level 2 of the Royal Festival Hall. 


    The Royal Festival Hall cloakroom, situated on Level 1, is accessed via steps or platform lift from the Southbank Centre Square doors. It opens around 60 minutes before the start of any Royal Festival Hall show, and closes around 15 minutes after the performance ends.

    The charge is £1 per item, which must be collected on the same day they are stored. Items left here are at the owner’s risk and we cannot accept any responsibility for loss or damage, from any cause, to items left in the cloakroom.

    We're cash-free

    Please note that we're unable to accept cash payments across our site. 

    There may be short queues to enter our buildings, events and exhibitions. If you are not able to queue or need further assistance, our Visitor Assistants are here to help you. 

    We welcome wheelchair users and guide companion dogs. 

    Download step-free access map

    More about Access & facilities

    Our Access Scheme

    If you have any access requirements, please sign up to our Access Scheme for discounts, wheelchair spaces, dedicated seats and free companion tickets. You can also join our mailing list to get news about accessible events and exhibitions.

    Email us

    More about our Access Scheme

    Entering the Royal Festival Hall

    For level access to the Royal Festival Hall, please use the external lift near the Artists' Entrance on Southbank Centre Square, Belvedere Road, to Level 2, and enter via Riverside Terrace. All floors are accessible from the main foyer. 


    Blue Badge holders and those with access requirements can be dropped off on the Queen Elizabeth Hall Slip Road off Belvedere Road (the road between the Royal Festival Hall and the Hayward Gallery).

    There are four Blue Badge parking spaces available for visitors located on the Queen Elizabeth Hall Slip Road. Spaces are allocated on a first-come, first-served basis, and are free to use. You must display your Blue Badge as you enter the site. Vehicles that do not display a Blue Badge are refused entry.

    Blue Badge parking at National Theatre

    Alternative parking for Blue Badge holders visiting the Southbank Centre can be found at the National Theatre car park (330 metres). If you are visiting the Hayward Gallery, just take your badge and car park ticket to the Ticket Desk in the gallery foyer for validation before you leave.

    Please note: on Sunday when the National Theatre building is closed there is no step-free access from the car park.

    Alternative parking is available nearby at the APCOA Cornwall Road Car Park (490 metres), subject to charges.

    Blue Badge parking at APCOA Cornwall Road

    Alternative parking for Blue Badge holders visiting the Southbank Centre can also be found at the South Bank Car Park – APCOA Cornwall Road Car Park. Just take your badge and car park ticket to the parking attendant office at the entrance to the car park for validation before you leave.

    A drop-off point at the Royal Festival Hall (30 metres) has been created for visitors who are unable to walk from alternative car parks.

    A selection of the restaurants and cafes on our site and the Southbank Centre Street Food market are now open. 

    Where to eat & drink


    Get in touch

    We're happy to help with any questions you might have

    Email us